Moderating Role of Perceived Justice in Organizational Citizenship Behavior (Evidence from Iran)

Background and aim: Satisfaction of employees plays an important role in the quality of their service providing which in turn leads to the promotion of organizational level as well as fulfillment of organization goals and establishment of justice. The perception of justice by employees is one of the factors affecting their satisfaction. In this regard, the present study aims to determine the relationship between social justice and organizational citizenship behavior (OCB) in some job groups of Metro Operation Company in Tehran.

The study enjoyed a cross-section-descriptive design which involved 350 employees of selected stations of Metro Operation Company in Tehran. Stratified random sampling method was employed in this study. The data are collected by two researcher-built questionnaires of social justice and organizational citizenship behavior of “Mourman and Blacklee”.

Findings: The findings showed that among dimensions of organizational citizenship behavior, civil virtue and courtesy had the highest (3.41) and the least scores 2.91, respectively. Generally, there was a significant association between justice and five dimensions of organizational citizenship behavior (i.e., civic virtue, altruism, courtesy, sportsmanship, and conscientiousness).

Regarding the relationship between justice and citizenship behavior and its association with the fulfillment of the organizational goals, it is better to think about the solutions of implementing justice in organization to achieve OCB.